Privacy Policy

Introduction

LHC Driveway & Patio Pavers (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, https://lhcdrivewayandpatiopavers.com (the “Website”).

LHC Driveway & Patio Pavers provides driveway paving, patio paver installation, outdoor kitchen construction, sidewalk installation, residential patio projects, commercial paving, paver slab installation, paver stone installation, and related outdoor paving services in Midlothian, Virginia, and surrounding service areas.

By accessing or using the Website, requesting an estimate, submitting a form, scheduling a consultation, calling us, or otherwise communicating with LHC Driveway & Patio Pavers, you acknowledge this Privacy Policy and consent to the information practices described herein, subject to applicable law.

Information We Collect

Depending on how you interact with our Website and business, LHC Driveway & Patio Pavers may collect the following information:

- Personal Information: Name and other information you voluntarily provide.

- Contact Information: Phone number, email address, mailing address, and preferred contact method.

- Property and Service Information: Property address, service address, project description, paving preferences, measurements, photographs, and details about requested driveway, patio, sidewalk, paver slab, or outdoor kitchen services.

- Technical Information: IP address, browser type, browser version, operating system, device information, and related technical data.

- Website Usage Information: Pages visited, links clicked, referral sources, interactions with the Website, and general browsing activity.

- Communication Records: Information provided through contact forms, phone calls, emails, SMS messages, estimate requests, and customer-service interactions.

- SMS Information: Text-message interactions, messaging preferences, opt-in and opt-out records, and consent records.

- Call Records: Call history and records of communications where maintained.

- Service and Transaction Information: Estimate requests, appointments, proposals, invoices, project updates, service history, and payment-related information.

We may collect information directly from you, automatically through your use of the Website, or through service providers that assist us in operating our business.

How We Use Information

LHC Driveway & Patio Pavers may use collected information to:

- Respond to inquiries and service requests.

- Prepare estimates and proposals for driveway, patio, sidewalk, and other paving projects.

- Schedule consultations, site visits, installations, and repairs.

- Communicate about project scope, paver materials, design preferences, scheduling, and completion.

- Provide customer support.

- Send appointment reminders and project updates.

- Manage billing and payment-related communications.

- Send information you have requested.

- Send marketing communications where permitted by law and where required consent has been obtained.

- Improve our Website, services, customer experience, and advertising.

- Maintain business and service records.

- Detect and prevent fraud, misuse, or security incidents.

- Protect our rights and property.

- Comply with applicable laws, regulations, and legal obligations.

We use personal information for legitimate business purposes and as otherwise permitted by applicable law.

SMS & Phone Communications

If you provide your phone number and consent to receive communications from LHC Driveway & Patio Pavers, we may contact you by telephone call or text message regarding:

- Appointment reminders and scheduling.

- Estimate notifications and paving project proposals.

- Site visits and consultations.

- Driveway and patio installation updates.

- Paver material selections and project coordination.

- Customer service.

- Billing and invoice notifications.

- Service-related communications.

- Marketing messages and promotional offers where permitted by law.

Message frequency may vary.

Message and data rates may apply.

Reply STOP to opt out.

Reply HELP for assistance.

Consent is not a condition of purchase.

Communications may use automated technology where permitted by law.

Company complies with TCPA and applicable federal and state regulations.

You may opt out of marketing text messages by replying STOP. You may request assistance by replying HELP or contacting us directly using the information provided below.

Where permitted by law, we may continue to send non-marketing communications necessary to respond to your inquiry, coordinate a scheduled service, or provide updates about an existing project.

Consent to receive marketing messages is not required to purchase services from LHC Driveway & Patio Pavers. We maintain appropriate consent and opt-out records to manage our messaging programs and comply with applicable requirements.
Cookies

Our Website may use cookies and similar technologies to support Website functionality, remember user preferences, analyze traffic, understand visitor behavior, and improve our online services.

These technologies may collect information about your browser, device, pages visited, referral sources, and general browsing activity.

We may use analytics tools and third-party technologies to measure Website performance and improve our services and advertising.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect Website functionality.

Third-party providers may use their own cookies or similar technologies in accordance with their privacy policies and applicable law.

Sharing Info

LHC Driveway & Patio Pavers does not sell personal information.

We may share personal information with trusted service providers when reasonably necessary to operate our business, provide requested services, or fulfill the purposes described in this Privacy Policy. These providers may include:

- Website hosting and technology providers.

- Scheduling and communication platforms.

- Customer relationship management providers.

- Payment processors and billing service providers.

- Analytics and Website performance providers.

- Marketing and advertising service providers, subject to applicable consent and privacy requirements.

- Customer service providers.

- Contractors or subcontractors supporting requested paving and installation services.

- Professional advisers, insurers, and legal representatives where appropriate.

- Government agencies, courts, regulators, or law enforcement when disclosure is required or permitted by law.

We may also disclose information to protect our rights, property, customers, employees, or the public; investigate suspected fraud or unlawful activity; enforce agreements; or respond to legal processes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

CCPA Rights

If you are a California resident and the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), applies to our processing of your personal information, you may have the following rights, subject to applicable exceptions:

- Right to Know: Request information about the personal information we collect, use, disclose, or otherwise process.

- Right to Access: Request access to personal information we maintain about you.

- Right to Correct: Request correction of inaccurate personal information.

- Right to Delete: Request deletion of personal information, subject to applicable legal exceptions.

- Right to Opt-Out: Opt out of certain sales or sharing of personal information where applicable.

- Right to Non-Discrimination: Exercise applicable privacy rights without unlawful discriminatory treatment.

LHC Driveway & Patio Pavers does not sell personal information as described in this Privacy Policy.

To submit a privacy request, contact us using the phone number or mailing address listed below. We may need to verify your identity before processing a request. Certain requests may be limited by applicable legal requirements or exceptions.

GDPR Rights

Where the General Data Protection Regulation (GDPR) applies to the processing of your personal information, you may have the following rights, subject to applicable legal conditions and limitations:

- Access: Request access to personal information we hold about you.

- Correction: Request correction of inaccurate or incomplete personal information.

- Deletion: Request deletion of personal information where legally permitted.

- Restriction: Request restriction of certain processing activities.

- Portability: Request a copy of certain personal information in a structured, commonly used, machine-readable format where applicable.

- Withdraw Consent: Withdraw consent where processing is based on consent. Withdrawal does not affect the lawfulness of processing performed before withdrawal.

Where required by applicable law, you may also have the right to object to certain processing activities or lodge a complaint with a competent data protection authority.

To make a request regarding your personal information, contact LHC Driveway & Patio Pavers using the contact details below.

Data Security

LHC Driveway & Patio Pavers uses reasonable administrative, physical, and technical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

These measures may include access restrictions, security procedures, appropriate technology protections, and practices designed to safeguard customer and business information.

Although we take reasonable precautions, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of information transmitted to or stored by our Website or service providers.

You should take reasonable precautions when sharing personal information online and ensure that the information you provide is accurate and appropriate for the intended purpose.

Contact Info

For questions, concerns, or requests relating to this Privacy Policy, please contact:

LHC Driveway & Patio Pavers

15776 WC Main St

Midlothian, VA 23113

USA

Phone: (804) 781-9155

Website: https://lhcdrivewayandpatiopavers.com

Recommended Google Ads / TCPA Form Consent

By submitting this form, you expressly consent to receive calls, emails, and text messages from LHC Driveway & Patio Pavers regarding estimates, appointments, project updates, customer service, and marketing communications using automated technology where permitted by law.

Message frequency may vary.

Message and data rates may apply.

Reply STOP to opt out.

Reply HELP for assistance.

Consent is not a condition of purchase.